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Legal

Refund Policy

When and how you can get your money back for Moonlet Pro and top-ups.

Last updated 6 November 2026
In plain English

The short version

  • Ask within 14 days of a payment.
  • We refund the credits you haven’t used. Used credits aren’t refunded.
  • This applies to Pro payments (first payment and renewals) and to top-ups.
  • After 14 days, payments aren’t refunded, but you can cancel any time.
  • Dodo Payments, our Merchant of Record, sends the refund to your original payment method.

This summary is for convenience. The full policy below is what applies, and it adds to any rights you have under consumer law.

On this page
  1. Our promise
  2. Pro subscription
  3. Top-ups
  4. If something isn’t working
  5. How to ask for a refund
  6. What happens after a refund
  7. Your legal rights
  8. Chargebacks
  9. Fair use
  10. Contact

01Our promise

We want you to pay for Moonlet only if it earns its place on your Mac. If it doesn’t, tell us within 14 days of a payment and we’ll refund what you haven’t used, as described below.

The Free plan costs nothing, so there is nothing to refund. You can always try Moonlet’s free AI actions before you buy.

02Pro subscription

Within 14 days

If you ask within 14 days of a Pro payment, whether it’s your first payment or a renewal, we refund the credits from that payment you haven’t used. If you haven’t used any, that’s a full refund. Credits you’ve already used aren’t refunded, because each one is an AI request we’ve already paid for.

After 14 days

Payments older than 14 days aren’t refunded. You can still cancel at any time to stop future charges, and Pro stays active until the end of the period you’ve paid for.

03Top-ups

  • Within 14 days: we refund the credits from that top-up you haven’t used. An unused top-up is refunded in full.
  • Used credits: not refunded.
  • After 14 days: no refund. Top-up credits stay available until they expire, 12 months after purchase.

04If something isn’t working

Tell us at support@moonletapp.com and we’ll look into it. Your rights under consumer law for faulty digital services still apply.

05How to ask for a refund

  1. Email support@moonletapp.com from the email address you used to buy.
  2. Include the order number from your Dodo Payments receipt, if you have it.
  3. We’ll reply as soon as we can.

Once we approve a refund, Dodo Payments, our Merchant of Record, sends it to your original payment method. How quickly it appears depends on your bank or card provider. Any tax you paid on the refunded amount is refunded with it. You can also contact Dodo Payments directly as described in its Buyer Terms.

06What happens after a refund

When a Pro payment is refunded, Pro ends straight away, along with any credits from that payment. When a top-up is refunded, its refunded credits are removed. Your library, chats and files stay on your Mac, and file conversions keep working on the Free plan.

07Your legal rights

If you live in the EU, the UK or another place with a cooling-off period for online purchases, you may lose that right once you start using a digital service you asked to begin straight away. Our 14-day refund of unused credits applies to everyone, wherever you live. Nothing in this policy limits the rights that consumer law gives you.

08Chargebacks

Please email us before disputing a charge with your bank. A refund from us is usually much faster than a chargeback, and a dispute can pause your license while it is reviewed. Your right to dispute a charge through your bank or card provider is not affected.

09Fair use

We may decline a refund where there is clear abuse, such as repeatedly buying and refunding to get free credits. If we decline, we’ll tell you why.

10Contact

Ayush Gupta, maker of Moonlet. Email support@moonletapp.com with any question about a payment or refund.